Contact Sumba Horse
Begin your extraordinary equestrian journey on one of Indonesia’s most pristine and culturally rich islands. Our team is ready to craft your perfect Sumba riding adventure.
Get in Touch With Our Team
Whether you are planning a romantic honeymoon ride along pristine beaches, a family adventure through traditional Sumbanese villages, or a corporate retreat with team-building equestrian activities, we are here to help you design the perfect experience. Our multilingual team speaks English, Indonesian, and basic Japanese to ensure clear communication throughout your booking process and trip.
At Sumba Horse, every journey is personalized. We do not offer one-size-fits-all packages because we understand that every traveler has unique preferences, fitness levels, and interests. When you reach out, our experienced trip coordinators will ask about your riding experience, preferred dates, group size, and special interests to create a custom itinerary that exceeds your expectations.
How to Reach Us
The fastest way to reach us. Send a message anytime and our team typically responds within 2 hours during business hours (8 AM to 8 PM WITA, GMT+8). For urgent inquiries or last-minute bookings, WhatsApp is always your best option.
+62 812 3456 7890
For detailed inquiries, group bookings, corporate retreat proposals, or media requests, email is preferred. We respond to all emails within 24 hours on business days. Please include your preferred travel dates and group size for faster assistance.
info@sumbahorse.com
Booking Process
Reserving your Sumba Horse experience is straightforward and stress-free. Here is how it works from first inquiry to riding day.
Step 1 — Initial Inquiry: Contact us via WhatsApp or email with your preferred dates, number of riders, experience level, and any special requirements. Our team will review availability and suggest the best package for your group.
Step 2 — Custom Itinerary: Within 24 hours, we send you a personalized itinerary with day-by-day details, accommodation options, pricing breakdown, and what to expect. We welcome feedback and adjust the plan until it matches your vision perfectly.
Step 3 — Confirmation and Deposit: Secure your booking with a 30 percent deposit via bank transfer or international payment. Full payment is due 14 days before your arrival date. We provide detailed payment instructions and confirmation receipts.
Step 4 — Pre-Trip Preparation: One week before your trip, we send a comprehensive preparation guide covering what to pack, weather forecasts, airport transfer details, and health and safety reminders. We also confirm your horse assignment based on your skill level.
Step 5 — Arrival and Adventure: Our team meets you at Tambolaka Airport with a warm welcome. From there, every detail is handled so you can focus entirely on enjoying the ride of a lifetime.
Our Location
Sumba Horse is based in Southwest Sumba, East Nusa Tenggara, Indonesia. Our main stable and training grounds are located approximately 30 minutes from Tambolaka Airport, surrounded by rolling grasslands and traditional villages. The region offers year-round warm tropical weather with the best riding conditions from April through November during the dry season.
Sumba Island is accessible via direct flights from Bali (Ngurah Rai Airport) with a flight time of approximately 90 minutes. Several airlines including Garuda Indonesia and Wings Air operate daily routes. We can arrange private airport transfers, accommodation at partner luxury resorts, and complete travel logistics for international visitors.
What is the best time to book?
We recommend booking at least 4 to 6 weeks in advance, especially during peak season from June to September. Last-minute bookings are possible depending on availability but early booking ensures your preferred dates, horses, and accommodations are secured.
Do you offer airport transfers?
Yes. Complimentary airport pickup and drop-off at Tambolaka Airport is included in all multi-day packages. For single-day experiences, transfers can be arranged at a nominal fee. We also offer transfers from Waingapu Airport for guests arriving from eastern Sumba.
What is your cancellation policy?
Full refund for cancellations made 30 or more days before the trip. Cancellations 15 to 29 days prior receive a 50 percent refund. Within 14 days, the deposit is non-refundable but can be applied as credit toward a future booking within 12 months.
Ready to Ride in Sumba?
Send us a message today and let us design your dream equestrian adventure on one of the world’s most beautiful islands.
Booking Process and What to Expect
Booking your Sumba Horse experience is straightforward and personal. Once you submit an enquiry through our contact form or WhatsApp, a member of our team will respond within 24 hours with a personalised itinerary recommendation based on your dates, riding experience, group size, and interests. We discuss accommodation preferences, dietary requirements, and any special requests before sending a detailed proposal with transparent pricing. A 30 percent deposit secures your booking, with the balance due 14 days before arrival. Full refunds are available for cancellations made more than 30 days in advance.
Preferred Communication Channels
WhatsApp is the fastest way to reach us — most enquiries receive a response within 2 hours during business hours (GMT+8). Email is ideal for detailed itinerary discussions and document sharing. Our contact form is monitored daily and is the best option for initial enquiries with multiple questions. For urgent matters during your stay, our 24/7 operations line ensures immediate support regardless of the hour.
Group and Corporate Enquiries
For groups larger than 8 riders, corporate retreats, wedding parties, or special events, please contact us directly so we can create a bespoke proposal. We have experience hosting groups of up to 30 riders across multiple guide teams and can arrange exclusive use of accommodation, customised itineraries, team-building activities, and event photography packages.
How far in advance should I book?
For peak season (June–September), we recommend booking 3–6 months ahead. Shoulder season bookings can be made 4–8 weeks in advance. Last-minute availability is sometimes possible during the low season — contact us to check current openings.